Description

Dear Customer, Arbor Cloud engineering teams will be adding transit capacity in our London scrubbing center. Customer traffic may re-converge onto new paths during the duration of the maintenance. No impact is expected. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud BGP (formerly UltraDDoS Protect Routed), Arbor Cloud Flow Detection, Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy), Arbor Cloud WAF (formerly UltraWAF)

Location

London (LCY)

Schedule

July 14, 2026 11:00PM - July 15, 2026 3:00AM UTC

Description

Dear Customer, Arbor Cloud engineering teams will be adding transit capacity in our Toronto scrubbing center. Customer traffic may re-converge onto new paths during the duration of the maintenance. No impact is expected. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud BGP (formerly UltraDDoS Protect Routed), Arbor Cloud Flow Detection, Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy), Arbor Cloud WAF (formerly UltraWAF)

Location

Toronto (YYZ)

Schedule

July 10, 2026 4:00AM - July 10, 2026 10:00AM UTC

Description

Dear Customer, Arbor Cloud Engineering teams will be performing system updates to apply patches for the following sites: DXB, AMS, IAD, & LCY Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud Flow Detection, Arbor Cloud WAF (formerly UltraWAF)

Location

Amsterdam (AMS), Dubai (DXB), Ashburn (IAD), London (LCY)

Schedule

July 9, 2026 11:00PM - July 10, 2026 3:00AM UTC

Description

Dear Customer, The maintenance below that was scheduled for July 10, 2026 4:00AM - July 10, 2026 10:00AM UTC has been postponed to a later date. "Arbor Cloud engineering teams will be performing software upgrades on our routers and switches in Ashburn. The node will be taken offline and customer traffic will automatically reroute to other Arbor Cloud sites for the duration of the work. Customer clean traffic to Ashburn will automatically route to the next closest scrubbing node in the region. Customers who have clean traffic connections in Ashburn may see their GRE and/or BGP sessions momentarily go down and may see increased latency during this maintenance window. " We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud BGP (formerly UltraDDoS Protect Routed), Arbor Cloud Flow Detection, Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy), Arbor Cloud WAF (formerly UltraWAF)

Location

Ashburn (IAD)

Schedule

July 10, 2026 1:00AM - July 10, 2026 1:00AM UTC

Description

Dear Customer, Arbor Cloud Engineering teams will be performing system updates to apply patches for the following sites: GRU, NRT, SIN, & SYD Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud Flow Detection, Arbor Cloud WAF (formerly UltraWAF)

Location

Sao Paolo (GRU), Singapore (SIN), Sydney (SYD), Tokyo (NRT)

Schedule

July 9, 2026 3:00AM - July 9, 2026 7:00AM UTC

Description

Dear Customer, Arbor Cloud Engineering teams will be performing system updates to apply patches for the following sites: DAL, ARN, SJC, & YYZ Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud Flow Detection, Arbor Cloud WAF (formerly UltraWAF)

Location

Stockholm (ARN), Dallas (DAL), San Jose (SJC), Toronto (YYZ)

Schedule

July 8, 2026 11:00PM - July 9, 2026 3:00AM UTC

Description

Dear Customer, A 2-Hour time extension was required for the maintenance below: Arbor Cloud Engineering teams will be performing system updates to apply patches for the following sites: GRU, NRT, SIN, & SYD Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud Flow Detection, Arbor Cloud WAF (formerly UltraWAF)

Location

Sao Paolo (GRU), Singapore (SIN), Sydney (SYD), Tokyo (NRT)

Schedule

July 8, 2026 3:00PM - July 8, 2026 9:00PM UTC

Description

Dear Customer, Arbor Cloud engineering teams will be performing upgrades in Dallas for increased capacity and redundancy. The node will be taken offline and customer traffic will automatically reroute to other Arbor Cloud sites for the duration of the work. Customers who have clean traffic connections in Dallas may see their GRE and/or BGP sessions momentarily go down and may see increased latency during this maintenance window. In addition, configuration provisioning will be locked for Arbor Cloud customers leveraging DNS diversion and Arbor Cloud WAF customers. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud BGP (formerly UltraDDoS Protect Routed), Arbor Cloud Flow Detection, Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy), Arbor Cloud WAF (formerly UltraWAF)

Location

Dallas (DAL)

Schedule

July 8, 2026 5:00AM - July 8, 2026 11:00AM UTC

Description

Dear Customer, Arbor Cloud Engineering teams will be performing system updates to apply patches for the following sites: GRU, NRT, SIN, & SYD Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud Flow Detection, Arbor Cloud WAF (formerly UltraWAF)

Location

Sao Paolo (GRU), Singapore (SIN), Sydney (SYD), Tokyo (NRT)

Schedule

July 8, 2026 3:00AM - July 8, 2026 7:00AM UTC

Description

Dear Customer, Arbor Cloud engineering teams will be adding transit capacity in our Frankfurt scrubbing center. Customer traffic may re-converge onto new paths during the duration of the maintenance. No impact is expected. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud BGP (formerly UltraDDoS Protect Routed), Arbor Cloud Flow Detection, Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy), Arbor Cloud WAF (formerly UltraWAF)

Location

Frankfurt (FRA)

Schedule

July 7, 2026 10:00AM - July 8, 2026 4:00AM UTC