Description

Dear Customer, UltraDDoS Engineering team will be adding transit capacity in our Ashburn scrubbing center. Customer traffic may re-converge onto new paths during the duration of the maintenance. No impact is expected. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Location

Ashburn (IAD)

Schedule

May 22, 2026 4:00AM - May 22, 2026 10:00AM UTC

Description

Dear Customer, UltraDDoS Engineering team will be performing upgrades in our San Jose node. The node will be taken offline and customer traffic will automatically reroute to other UltraDDoS sites for the duration of the work. Customers who have clean traffic connections in SJC may see their GRE and/or BGP sessions go down and may see increased latency during this maintenance window. In addition, configuration provisioning will be locked for UltraDDoS customers leveraging DNS Diversion and UltraWAF customers. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Location

San Jose (SJC)

Schedule

May 20, 2026 8:00PM - May 20, 2026 11:00PM UTC

Description

Dear Customer, UltraDDoS Engineering team will be performing upgrades in our San Jose node. The node will be taken offline and customer traffic will automatically reroute to other UltraDDoS sites for the duration of the work. Customers who have clean traffic connections in SJC may see their GRE and/or BGP sessions go down and may see increased latency during this maintenance window. In addition, configuration provisioning will be locked for UltraDDoS customers leveraging DNS Diversion. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Location

San Jose (SJC)

Schedule

May 20, 2026 5:00PM - May 20, 2026 7:00PM UTC

Description

Dear Customer, UltraDDoS Engineering team will be performing upgrades in our San Jose node. The node will be taken offline and customer traffic will automatically reroute to other UltraDDoS sites for the duration of the work. Customers who have clean traffic connections in SJC may see their GRE and/or BGP sessions go down and may see increased latency during this maintenance window. In addition, configuration provisioning will be locked for UltraDDoS customers leveraging DNS Diversion. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Location

San Jose (SJC)

Schedule

May 20, 2026 1:00PM - May 20, 2026 5:00PM UTC

Description

Dear Customer, UltraDDoS Engineering team will be performing upgrades in our San Jose node. The node will be taken offline and customer traffic will automatically reroute to other UltraDDoS sites for the duration of the work. Customers who have clean traffic connections in SJC may see their GRE and/or BGP sessions go down and may see increased latency during this maintenance window. In addition, configuration provisioning will be locked for UltraDDoS customers leveraging DNS Diversion. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Location

San Jose (SJC)

Schedule

May 20, 2026 7:00AM - May 20, 2026 1:00PM UTC

Description

Dear Customer,  UltraDDoS Engineering team will be performing software upgrades to our DDoS Mitigation system from May 20th at 01:00 UTC to May 20th at 08:00 UTC.  During the first ~20 minutes of the deployment, Detection and Alerting will be unavailable. Afterwards, Detection and Alerting will be in a degraded state and may see gaps in traffic data for the duration of the maintenance window.  Customers that communicate to our detection platform for hybrid service, may also see interruptions in communication during the duration of the maintenance window. In addition, customer facing UI appliances will be unavailable during this time. There is no expected impact for traffic traversing the mitigation platform. Ongoing scrubbing services will not be interrupted.  In addition, during the upgrade window, there will be a delay on the UltraSecurity portal in seeing alerts, mitigations, and mitigated traffic. This will resolve shortly after the maintenance window is complete. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraAPI, Ultra Security Portal, Ultra Security API, Ultra Security Phone Services, UltraDDoS Protect Detection and Alerting

Location

Amsterdam (AMS), Stockholm (ARN), Dallas (DAL), Dubai (DXB), Frankfurt (FRA), Sao Paolo (GRU), Ashburn (IAD), Los Angeles (LAX), London (LCY), New York (LGA), Marseille (MRS), Singapore (SIN), San Jose (SJC), Sydney (SYD), Tokyo (NRT), Toronto (YYZ), All Locations

Schedule

May 20, 2026 1:00AM - May 20, 2026 8:00AM UTC