Description

Dear Customer, Arbor Cloud engineering teams will be performing software upgrades on our routers and switches in London. The node will be taken offline and customer traffic will automatically reroute to other Arbor Cloud sites for the duration of the work. Customer clean traffic to London will automatically route to the next closest scrubbing node in the region. Customers who have clean traffic connections in London may see their GRE and/or BGP sessions momentarily go down and may see increased latency during this maintenance window. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud BGP (formerly UltraDDoS Protect Routed), Arbor Cloud Flow Detection, Arbor Cloud Proxy (formerly UltraDDoS Protect Proxy), Arbor Cloud WAF (formerly UltraWAF)

Location

London (LCY)

Schedule

August 26, 2026 11:00PM - August 27, 2026 5:00AM UTC

Description

Dear Customer, Arbor Cloud Engineering teams will be performing system updates to apply patches for the following sites: ARN, SJC, DAL, & YYZ Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us via your most convenient method. 1) Log into the Arbor Cloud Support Portal at https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll-free number: +1 844 929 0808 Select Option 1 > Option 1 For international customers call: +1 540 835 5462 Sincerely, Arbor Cloud Support

Components

Arbor Cloud Flow Detection, Arbor Cloud WAF (formerly UltraWAF)

Location

Stockholm (ARN), Dallas (DAL), San Jose (SJC), Toronto (YYZ)

Schedule

August 24, 2026 11:00PM - August 25, 2026 3:00AM UTC