Active Incident

Updated a few seconds ago

DigiCert Ultra Security Service
Important Notice Regarding Your Ultra Security ServiceDegraded Performance

Incident Status

Degraded Performance

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security

Container

Ultra Security Services


February 3, 2026 6:50PM UTC
MONITORING

Our upstream ISPs in the APAC region have applied traffic engineering to re-route around the fiber cuts. With their efforts, latency has seen significant improvement. There is no estimated time to repair at this point. We will continue to provide updates as we learn more.

January 12, 2026 9:54PM UTC
IDENTIFIED

Dear Customer, DigiCert is currently experiencing higher than normal latency in the APAC region due to subsea fiber cuts. Support teams are actively investigating the issue with our transit providers. Customer Impact: Customers may experience higher than normal latency for traffic in the APAC region. This is affecting all internet service providers in the region. Next Steps: We are working diligently with our transit providers to resolve the issue. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

UltraDDoS Protect Proxy




Operational

UltraDDoS Protect Routed




Operational

UltraWAF Application Security




Operational

UltraAPI




Operational

Ultra Security Portal




Operational

Ultra Security API




Operational

Ultra Security Phone Services




Operational

UltraDDoS Protect Detection and Alerting




Operational

External Services

Slack

Status.io

Zendesk

Scheduled Maintenance

Ultra Security Maintenance NoticePlanned Maintenance

Schedule

February 18, 2026 12:00AM - 4:00AM UTC

Components

Ultra Security Portal, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites: Dallas (DAL) Stockholm (ARN) San Jose (SJC) Toronto (YYZ) Impact: There may be a brief gap in flow data for DAL, ARN, SJC, & YYZ in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the UltraSecurity Support Portal - config.appsecportal.com/home 2) Email mailto:ultrasecuritysupport@vercara.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

February 19, 2026 12:00AM - 4:00AM UTC

Components

Ultra Security Portal, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites: Dallas (DAL) Stockholm (ARN) San Jose (SJC) Toronto (YYZ) Impact: There may be a brief gap in flow data and blocked hosts reporting for DAL, ARN, SJC, & YYZ in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

February 24, 2026 11:00PM - February 25, 2026 3:00AM UTC

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

Dear Customer, UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites: DXB (Dubai) AMS (Amsterdam) IAD (Sterling) LCY (London) Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

February 26, 2026 12:00AM - 4:00AM UTC

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

Dear Customer, UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites: FRA (Frankfurt) LAX (Los Angeles) LGA (New York) MRS (Marsielle) Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

February 26, 2026 4:00PM - 8:00PM UTC

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

Dear Customer, UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites: GRU (Sao Paolo) NRT (Tokyo) SIN (Singapore) SYD (Sydney) Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

February 26, 2026 10:00PM - February 27, 2026 1:00AM UTC

Components

Ultra Security Portal, Ultra Security API

Container

Ultra Security Services

Description

Dear Customer, UltraDDoS Software Engineering team will be performing upgrades to our UltraSecurity customer portal. During this time, both the customer support portal and API will be unavailable. The expected downtime will be 1 hour. During the maintenance, any new alerts, events, and mitigations that occur will be paused and only delivered when maintenance has completed. If more than one alert is triggered during this period, then the customer should expect to receive those alerts simultaneously when the maintenance work is done. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

March 2, 2026 4:00PM - 8:00PM UTC

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

Dear Customer, UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites: ARN (Stockholm) SJC (San Jose) DAL (Dallas) YYZ (Toronto) Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

March 9, 2026 3:00PM - 5:00PM UTC

Components

UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites:  Sao Paulo (GRU) Tokyo (NRT) Singapore (SIN) Sydney (SYD) Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data for NRT in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

March 10, 2026 11:00PM - March 11, 2026 3:00AM UTC

Components

Ultra Security Portal

Container

Ultra Security Services

Description

UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites: Dubai (DXB) Amsterdam (AMS) Dulles (IAD) London (LCY) Impact: No customer impact is expected. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.
Ultra Security Maintenance NoticePlanned Maintenance

Schedule

March 16, 2026 3:00PM - 5:00PM UTC

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services

Description

UltraSecurity Engineering teams will be performing system updates to apply patches for the following sites:  Sao Paulo (GRU) Tokyo (NRT) Singapore (SIN) Sydney (SYD) Impact: There may be a brief (10-minute) gap in WAF, BOT, or flow data for GRU, NRT, SIN, and SYD in the customer portal. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

History (Last 7 days)

Important Notice Regarding Your Ultra Security ServiceOperational

Incident Status

Operational


Components

Ultra Security Portal


Container

Ultra Security Services



February 14, 2026 12:10AM UTC
RESOLVED

The issue with WAF and BOT analytic stats not displaying in the portal has been resolved.

February 13, 2026 10:55PM UTC
INVESTIGATING

The Ultra Security Customer Support Portal is currently experiencing an issue preventing WAF and BOT analytic stats from displaying on the portal. This is a UI issue - actual configurations are unaffected. Next Steps: We currently have the proper teams investigating. We will provide a update as soon as possible. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Ultra Security Maintenance NoticePlanned Maintenance

Description

Location: Tokyo (NRT) Impact: UltraDDoS Engineering team will be performing upgrades in Tokyo (NRT). The node will be taken offline and customer traffic will automatically reroute to other UltraDDoS Protect sites for the duration of the work. Customers who have clean traffic connections in NRT may see their GRE and/or BGP sessions momentarily go down and may see increased latency during this maintenance window. In addition, configuration provisioning will be locked for UltraDDoS Protect customers leveraging DNS Diversion and UltraWAF customers. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.


Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, Ultra Security Portal, UltraDDoS Protect Detection and Alerting


Container

Ultra Security Services


Schedule

February 11, 2026 3:00PM - February 11, 2026 9:00PM UTC


February 11, 2026 9:00PM UTC
UPDATE

Scheduled maintenance is complete.

February 11, 2026 3:00PM UTC
UPDATE

Scheduled maintenance is starting.
Ultra Security Maintenance NoticePlanned Maintenance

Description

Location:  Toronto (YYZ)  Impact:  UltraDDoS Engineering team will be performing routing optimization in our Toronto site. Customer traffic may reconverge onto new paths. No impact is expected.  We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.


Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security


Container

Ultra Security Services


Schedule

February 11, 2026 3:00AM - February 11, 2026 6:00AM UTC


February 11, 2026 6:00AM UTC
UPDATE

Scheduled maintenance is complete.

February 11, 2026 3:00AM UTC
UPDATE

Scheduled maintenance is starting.