Active Incident

Updated a few seconds ago

DigiCert Ultra Security Service
Important Notice Regarding Your Ultra Security ServiceDegraded Performance

Incident Status

Degraded Performance

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services


April 3, 2026 6:42AM UTC
MONITORING

Update: The cause of the flapping has been identified as a routing loop in network devices in Tokyo and Los Angeles. DigiCert's Network Engineering team is working on a solution. All BGP sessions are restored.

April 3, 2026 6:01AM UTC
INVESTIGATING

The ongoing investigation revealed that a majority of BGP sessions in Los Angeles flapped, as well as some in Marseilles. Site Reliability Engineering is continuing to investigate.

April 3, 2026 5:35AM UTC
INVESTIGATING

DigiCert is currently experiencing a service disruption. All teams are actively engaged in resolving the issue as soon as possible. All BGP sessions in Tokyo flapped. Upon investigation, an error was observed on routers in those sites. The routers have recovered and all sessions restored, however, this has happened multiple times. Operations teams are investigating. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Service Disruption UltraDDoS Protect DubaiDegraded Performance

Incident Status

Degraded Performance

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security

Container

Ultra Security Services


April 1, 2026 2:59PM UTC
IDENTIFIED

The Dubai Point of Presence (PoP) in the UltraDDoS Protect and UltraWAF network has been temporarily taken off-line due to a hardware failure in a critical network device. A replacement is being shipped into Dubai to restore service in the PoP. The estimated time for site restoration is approximately 28 days due to traffic delays in the Middle East. We are doing everything we can to expedite the replacement and will provide updates as we learn more. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

April 1, 2026 9:20AM UTC
INVESTIGATING

DigiCert Engineering has identified an issue with the UltraDDoS Protect router in Dubai (DXB). All teams are actively engaged in resolving the issue as soon as possible. Customer Impact: Customers may expect BGP Peering sessions in DXB to go down. Due to the device failure, customer traffic has been routed off of Dubai (DXB) and will be routed to the next closest POP to minimize impact. A notice will be sent when the issue is resolved and traffic is routed back on to DXB. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Important Notice Regarding Your Ultra Security ServiceOperational

Incident Status

Operational

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraAPI, Ultra Security Portal, Ultra Security API, Ultra Security Phone Services, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services


March 29, 2026 5:26AM UTC
INVESTIGATING

DigiCert is currently experiencing a service disruption. All teams are actively engaged in resolving the issue as soon as possible. All BGP sessions in Tokyo and Marseilles flapped. Upon investigation, an error was observed on routers in those sites. The routers have recovered and all sessions restored. Operations teams are investigating. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Important Notice Regarding Your Ultra Security ServiceOperational

Incident Status

Operational

Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraAPI, Ultra Security Portal, Ultra Security API, Ultra Security Phone Services, UltraDDoS Protect Detection and Alerting

Container

Ultra Security Services


February 28, 2026 5:28PM UTC
MONITORING

Dear Customer, This is a proactive notification. DigiCert is aware of the conflict currently occurring in the Middle East. The Security Operations Center is on high alert and is actively monitoring the developing situation situation for all our customers. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Security Operations Center

UltraDDoS Protect Proxy




Degraded Performance

UltraDDoS Protect Routed




Degraded Performance

UltraWAF Application Security




Operational

UltraAPI




Operational

Ultra Security Portal




Operational

Ultra Security API




Operational

Ultra Security Phone Services




Operational

UltraDDoS Protect Detection and Alerting




Degraded Performance

External Services

Slack

Status.io

Zendesk

Scheduled Maintenance

Ultra Security Maintenance NoticePlanned Maintenance

Schedule

April 8, 2026 9:00PM - April 9, 2026 1:00AM UTC

Components

UltraDDoS Protect Proxy

Container

Ultra Security Services

Description

Dear Customer, UltraDDoS Protect Engineering will be migrating proxy traffic from our legacy proxy platform to our next-generation proxy platform at the following 6 sites. No impact is expected. Locations: Ashburn (IAD) Dallas (DAL) Frankfurt (FRA) London (LCY) New York (LGA) Toronto (YYZ) We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.

History (Last 7 days)

Ultra Security Maintenance NoticePlanned Maintenance

Description

Dear Customer, UltraDDoS Protect Engineering will be migrating proxy traffic from our legacy proxy platform to our next-generation proxy platform at the following 10 sites. No impact is expected. Locations: Amsterdam (AMS) Dubai (DXB) Los Angeles (LAX) Marseille (MRS) San Jose (SJC) Sao Paulo (GRU) Singapore (SIN) Stockholm (ARN) Sydney (SYD) Tokyo (NRT) We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.


Components

UltraDDoS Protect Proxy


Container

Ultra Security Services


Schedule

April 1, 2026 9:00PM - April 2, 2026 1:00AM UTC


April 2, 2026 1:00AM UTC
UPDATE

Scheduled maintenance is complete.

April 1, 2026 9:00PM UTC
UPDATE

Scheduled maintenance is starting.
Important Notice Regarding Your Ultra Security ServiceDegraded Performance

Incident Status

Degraded Performance


Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security


Container

Ultra Security Services



April 2, 2026 12:03AM UTC
RESOLVED

The fiber cuts in the APAC region have been repaired and normal latency has been restored.

February 3, 2026 6:50PM UTC
MONITORING

Our upstream ISPs in the APAC region have applied traffic engineering to re-route around the fiber cuts. With their efforts, latency has seen significant improvement. There is no estimated time to repair at this point. We will continue to provide updates as we learn more.

January 12, 2026 9:54PM UTC
IDENTIFIED

Dear Customer, DigiCert is currently experiencing higher than normal latency in the APAC region due to subsea fiber cuts. Support teams are actively investigating the issue with our transit providers. Customer Impact: Customers may experience higher than normal latency for traffic in the APAC region. This is affecting all internet service providers in the region. Next Steps: We are working diligently with our transit providers to resolve the issue. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support
Ultra Security Maintenance NoticePlanned Maintenance

Description

Dear Customer, Location: Amsterdam (AMS) Impact: UltraDDoS Engineering will be performing software upgrades on our router in Amsterdam. The node will be taken offline for the duration of the work. Customer clean traffic to AMS will automatically route to the next closest scrubbing node in the region. Customers who use AMS as a clean traffic peering point may see their BGP sessions momentarily go down and will see clean traffic shift to their backup site peer/s. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email ultrasecuritysupport@digicert.com 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462.


Components

UltraDDoS Protect Proxy, UltraDDoS Protect Routed, UltraWAF Application Security, UltraDDoS Protect Detection and Alerting


Container

Ultra Security Services


Schedule

March 31, 2026 10:00PM - April 1, 2026 4:00AM UTC


April 1, 2026 4:01AM UTC
UPDATE

Scheduled maintenance is complete.

March 31, 2026 10:00PM UTC
UPDATE

Scheduled maintenance is starting.